In every situation we are responsible for our actions. Conflict situations offer each of us an opportunity to choose a style for responding to the conflict. The key to effective conflict prevention and management is to choose the conflict management style appropriate for the conflict. Most of us have a favorite style that we use in conflict situations, but we are all capable of choosing a different style when it is appropriate.
1. Avoid it. Pretend it is not worth there or ignore it.
a. Use it when it simply is not worth the effort to argue. Usually this approach tends to worsen the conflict over time.
E.g., a. If two subordinates are arguing for some unnecessary matters (culture, religion), which is not import subject for the running office system. One can avoid it.
People who chose the avoiding style do not get involved in a conflict. A person choosing the avoiding style might say "you decide and leave me out of it."
A turtle is a symbol for the avoiding style because it can avoid everything by pulling its head and legs into its shell to get away from everyone.
2. Accommodate it. Give in to others, sometimes to the extent that you compromise yourself.
a. Use this approach very sparingly and infrequently, for example, in situations, when you know that you will have another more useful approach in the very near future. Usually this approach tends to worsen the conflict over time, and causes conflict within you.
Eg. Some time when your boss comments something serious about your job, you just listen to him and do not reply, although you may not like it. He is boss, so you comprise yourself to some extent.
People who choose an accommodating style put their interests last and let others have what they want. Many times these people believe that keeping a good friendship is more important than anything else.
A chameleon is a symbol of the accommodating style because it changes its color to match the color of its environment. By changing its color to accommodate its surroundings, the chameleon fits quietly into its environment.
3. Competing. Work to get your way, rather than clarifying and addressing the issue. Competitors love accommodators.
a. Use when you have a very strong conviction about your position.
E.g.,
Mostly very ambitious students or leadership quality people or very bully nature people have competing nature. Some time selfish people also have competing style of working.
Choosing a competitive style means that a person is putting his/her interest before anyone else's interests. In fact, sometimes people who use the competitive style try so hard to get what they want that they ruin friendships.
A lion can be a symbol of a competitive style. The lion's roar helps the lion to satisfy its interests. For example, if the lion's family is hungry and needs food, the lion may use its strength and loud roar to get the food because it is important for the family.
4. Compromising. Mutual give and take
A. use when the goal is to get past the issue and move on.
Eg. Mostly business men do the compromising deals. Besides business man state dealings are also mostly compromise in conflict situation. Like Kashmir line control issue between Pakistan and India is compromise deal. Peace deal of Nepal is also compromising deal between seven national parties.
People choose a compromising style when it is important for them to satisfy some of their interests, but not all of them. People who compromise are likely to say "let's split the difference" or "something is better than nothing."
A zebra can be a symbol for the compromising style. A zebra's unique look seems to indicate that it didn't care if it was a black horse or a white horse, so it "split the difference" and chose black and white stripes.
5. Collaborating. Focus on working together.
a. Use when the goal is to meet as many current needs as possible by using mutual resources. This approach sometimes raises new mutual needs.
b. Use when the goal is to cultivate ownership and commitment.
E.g., Nepal has lot water resources but not mush fund and know how to produce the electricity, but India need lots of electrical power and has lots fund and know how too. But do not have water resources like Nepal. So Nepal and India can do collaboration in this power cut situation. Mostly the political problem of Nepal and India is also due utilization of water resources.
Choosing a cooperative problem-solving style enables people to work together so everyone can win. Using this style, people try to find a solution that will help everyone meet their interests and help everyone maintain a good relationship.
A dolphin usually chooses a cooperative problem-solving style. Dolphins use whistles and clicks to communicate with each other to catch food cooperatively and to summons help. For example, when a dolphin is sick or injured, other dolphins will help it to the surface so it can breathe.
No comments:
Post a Comment